Last updated: October 13, 2026
This Privacy Policy explains how we collect, use and protect personal data when you visit gisowl.com or use the GISOwl web application, mobile apps and API (together, the "Service").
The controller responsible for your personal data is:
Ilya Sidorov, Individual Entrepreneur (IE), 03039268495
303, 4 Ivan Turgenev Street, Tbilisi, 0102, Georgia
Email: hello@gisowl.com
WhatsApp: +81 80 4756 2323
In this policy, "GISOwl", "we", "us" and "our" refer to Ilya Sidorov, Individual Entrepreneur (IE).
We process personal data in accordance with the Law of Georgia on Personal Data Protection and, where it applies to you, the EU General Data Protection Regulation (GDPR) and the UK GDPR.
Account data. When you sign up, we collect your name, email address and password (stored only as a secure hash). If you sign in with Google or Microsoft, we receive your name, email address and profile picture from that provider.
Your Content. We store the maps, datasets, files, annotations, comments and other content you upload to or create in the Service. If Your Content contains personal data about other people, we process it on your behalf and only to provide the Service.
Billing data. Payments are processed by our online reseller, which acts as Merchant of Record (see section 5). We receive your name, email address, country, the plan you bought and the transaction status. We do not receive or store your full card details.
Communication data. When you contact us by email, WhatsApp or the demo request form, we keep your messages and the contact details you give us.
Usage and device data. When you use the website or the Service, we automatically collect technical data such as IP address, browser type, device and operating system, pages visited, referring URL, and date and time of access.
| Purpose | Legal basis |
|---|---|
| Creating and running your account and providing the Service | Performance of our contract with you |
| Processing payments, invoicing and refunds | Performance of contract; legal obligations (tax and accounting) |
| Responding to support requests and demo requests | Performance of contract or our legitimate interest in answering inquiries |
| Sending essential service messages (security, billing, changes to terms) | Performance of contract; legitimate interest |
| Keeping the Service secure and preventing abuse | Legitimate interest |
| Understanding how the website and Service are used so we can improve them (analytics) | Your consent where required by law, otherwise our legitimate interest |
| Sending product news, if you opt in | Your consent, which you can withdraw at any time |
We do not sell your personal data and we do not use Your Content to train AI models.
When you use Owl AI, the prompts you enter and the map data needed to answer them are sent to our AI model providers for processing. They process this data only to return a response to you, under contracts that prohibit using it to train their models.
Our order process is conducted by our online reseller, which is the Merchant of Record for all our orders. It processes your payment details, billing address and tax information as an independent controller, under its own privacy policy, which is available at checkout.
We share personal data only with service providers that help us run the Service, and only as needed for the purposes above:
We may also disclose data if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of the business, in which case this policy will continue to apply to your data.
Some of our service providers, including Google, PostHog and our online reseller, process data outside Georgia and the European Economic Area, including in the United States. Where required, we rely on appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses.
We use cookies and similar technologies to:
You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the Service from working.
We keep account data and Your Content for as long as your account is active. After you delete your account, we delete or anonymize your data within 30 days, except where we need to keep it longer to meet legal obligations. For example, transaction records are kept for as long as tax and accounting laws require. Analytics data is kept in aggregated or pseudonymized form.
We protect personal data with appropriate technical and organizational measures. These include encrypting data in transit with TLS, storing passwords only as secure hashes, restricting access to personal data, and keeping regular backups. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authorities of a data breach where the law requires.
Depending on where you live, you have the right to:
To exercise any of these rights, email hello@gisowl.com. We will respond within 30 days. You also have the right to lodge a complaint with a data protection authority. In Georgia, that is the Personal Data Protection Service of Georgia. In the EU or UK, it is the supervisory authority in your country.
If you are a business that uses the Service to process personal data about others and you need a data processing agreement, contact us at hello@gisowl.com.
The Service is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
We may update this Privacy Policy from time to time. The current version is always available on this page. If we make material changes, we will notify you by email or in the Service.
For any questions about this policy or your personal data, contact us at hello@gisowl.com or on WhatsApp +81 80 4756 2323.